Frequently Asked Questions.
Do you accept international credit cards?
Yes, we accept international credit cards, including Visa, Mastercard, and American Express, for secure and convenient payments from anywhere in the world. Please ensure your card is enabled for international transactions and check with your bank for any applicable foreign transaction fees.
How did my package ship?
Your package was shipped via Shiprocket, our trusted logistics partner. You can track your order using the AWB (Airway Bill) number or order ID sent to you via email or SMS. Visit Shiprocket’s tracking page at www.shiprocket.in, enter your tracking details, and view real-time updates on your package’s status, including the courier used and its current location. If you can’t find your tracking number, check your order confirmation or contact our support team for assistance.
When will I receive the invoice for my order?
You will receive the invoice for your order via email within 24-48 hours after your package is dispatched through Shiprocket. The invoice will include your order details and the AWB (Airway Bill) number for tracking.
How long will my order take to be delivered?
Delivery times for your order depend on your location and the courier partner assigned by Shiprocket. Typically, orders are delivered within 3-7 business days after dispatch for domestic shipments and 7-15 business days for international shipments.
Delivery charges for orders from the Online Shop?
Delivery charges for orders from our Online Shop depend on your location, order weight, and the courier partner assigned by Shiprocket.
Returns, exchanges and complaints
Returns: We accept returns within 2 days of delivery for unused, undamaged items in their original packaging, provided they were shipped via Shiprocket.
Exchanges: Exchanges are available for defective or incorrect items within 2 days of delivery.
Complaints: For any issues with your order, including shipping concerns, contact our support team with your order ID and AWB number.
How long will delivery take?
If you are looking to lose weight, maintain healthy weight or gain lean muscle mass, our Certified Sports Nutritionist will create a personalized nutrition plan to help you achieve your goals.
What exactly happens after ordering?
Order Confirmation, Shipping, Invoice,Delivery,Tracking
